Refund and cancellation policy

Try before you pay

Every new account starts on Free, and Starter and Pro each start with a 14-day free trial. You enter a card at checkout, but it is not charged until day 15. Cancel before then and you are never charged.

Each account gets one free trial. Subscribing again after cancelling is charged straight away.

The free trial is how Termdeck offers a risk free start, in place of a money back guarantee.

Cancelling

Cancel from Settings, then Billing, with Cancel plan. You do not need to contact anyone or give a reason.

• Cancelling stops the next renewal. It applies to monthly and annual plans alike.
• You keep your paid plan until the end of the current billing period. The Billing page shows the date.
• After that date, the account moves to Free and no further charges are made. Your first machine keeps working within Free's limits; the others wait until you subscribe again.
• Nothing is deleted. Your machines stay registered, your approval rules are kept and paused, and your chats stay on your machines.
• Subscribe again whenever you like, and everything that was paused comes back.

If you cannot sign in to cancel, email [email protected] from the address on the account and we will cancel it for you.

Refunds

Payments are non refundable. That includes the first payment after a trial, monthly and annual renewals, and any time left in a period after you cancel. A period you cancel partway through is not refunded or credited. Switching between Starter and Pro is not a cancellation: the difference for the rest of the period is added to, or credited against, your next bill, as described under Changing or cancelling.

When we do refund

We refund a payment in full when:

• you were charged twice for the same period,
• you were charged for a period that began after your cancellation took effect, or
• you were charged an amount other than the price of the plan you chose.

Nothing in this policy limits a refund you are entitled to under the consumer law of the country you live in.

To ask for one, email [email protected] with the email address on your account and the date and amount of the charge. An approved refund goes back to the card or account you paid with. How long it takes to appear depends on your bank. If you think a charge is wrong, please email us before disputing it with your bank, because a billing mistake is quicker to fix directly.

Model provider charges

Termdeck never bills you for model tokens. Turns run on your own machine under your own Claude, ChatGPT, or SuperGrok subscription, and those charges come from Anthropic, OpenAI, or xAI. Refunds for them follow that provider's policy, not this one.

Changes to this policy

If this policy changes, the date at the top of the page changes with it. A change applies to payments made after it is posted, never to one you have already made.